Privacy Policy

Last updated: 1st January 2026

Data Controller Information

SilverCompendium B.V. is the data controller for the personal data we collect and process. You can contact us regarding any privacy matters at the following address:

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The data we collect includes the following categories of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or make enquiries
• Account Information: Username, password, and account preferences if you create an account with us
• Transaction Data: Order details, payment information, and purchase history when you make transactions
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence and interactions with our customer service team
• Marketing Preferences: Your preferences regarding marketing communications and promotional materials

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, legal obligations, and your consent. Here's how we use your information:

• Service Delivery: To process orders, deliver products, provide customer support, and manage your account
• Communication: To respond to enquiries, send order updates, and provide customer service
• Legal Compliance: To comply with legal obligations, tax requirements, and regulatory compliance
• Business Operations: To improve our services, conduct business analysis, and maintain security
• Marketing: To send promotional materials and marketing communications (with your consent)
• Fraud Prevention: To detect and prevent fraudulent activities and protect our business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and fraud prevention
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Processing based on your explicit consent, such as for marketing communications

Data Sharing and Disclosure

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business, such as payment processors and shipping companies
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or business restructuring
• Consent: When you have given explicit consent for specific sharing purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer data for up to seven years after the last transaction or interaction, unless a longer retention period is required by law or legitimate business interests.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following details:

Complaints and Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.